The Openreach emails….

Some more emails to and from BT Openreach – we don’t seem any nearer to having a phone line, but I am thanking my lucky stars that I actually have a real engineer-type person to correspond with (and now a second one too). Names have been changed to protect the innocent…  this letter to the CEO gives a good summary of the situation.

16 July 2015 (day after the site visit)

Hi Kevin
How did things go yesterday? The electrician says he saw you on site.

What is the next stage?
Thanks
Kat

17 August 2015

Hi Kevin
We were in correspondence a month or so ago after you had visited cuil bay for a reconnaissance. You were going to chat to the local team and sort out a line installation.

I haven’t heard anything from you or them since then. What progress are you making.

Our electrician has put a wire through the wall and we are just waiting on the BT box being put on the outside.
I still have the armoured cable you left but have no idea where you want it so it is just sitting in the house for safekeeping.

Kat

21 August 2015

Hi Kevin
I am just calling to see how the plan to install the phone line at Cuil is going.

I now have the line going through the wall into the house and just awaiting connection from the outside. I still have your cable you left which is for the outside. I don’t know where you want us to put it.

Kat

28 August 2015

Angus,
Can you advise Kat please.

Regards,

Kevin

28 August 2015

Dear Kat

The cable is to be installed from the house to the pole adjacent to yourselves leaving enough to go up the pole and a metre or so at the house to allow a connection to be made. The job is waiting a pole renewal to allow the lines to be put through to the pole adjacent to yourself. When this work is to get done is something I have no involvement in but it should be on the order notes and getting fed back to yourself through the service provider who is meant to be keep you up to date with progress.
Any queries with regards to putting the cable in from the house to the pole please give me a call as I can help you with that.

Regards
Angus

28 August 2015

Dear Angus

Thank you for the update Angus. Is it the pole in the field west of the house that you are referring to? And is this the pole waiting on a renewal? or is that another one?

Can the cable be installed and left on the surface to be dug under when we dig the existing cable (that was dropped from the poles over the winter to allow the construction to take place)? At present we have the cable that was dropped between the two poles lying across the site and we will be putting that into a trench so it would be good to do these at the same time.

Who can advise me of the timescale for the pole being renewed, as no one has been in touch about this with me.
Kat

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s