Openreach saga update: part 3

An update following previous blogs here and Here
A few further calls to the ‘new connections’ line never elicited an answer so I chased up the Galasheilds engineer who had come out to site.
He was really helpful but there seem to be quite a few problems with the connection. He audibly sighed during our conversation while recollecting his investigations.
It seems that the infrastructure on the ground simply doesn’t resemble anything in his maps and inventories. The dropping of the line (with such efforts in November- I’m still to traumatized to have blogged that encounter with Openreach) doesn’t seem to have been recorded.

But that’s just the start of it.
He said the records suggest there is only enough capacity on the line for one additional house, rather than the two plots that need connections. However having seen the lie of the land he is not at all sure and would want to get a surveyor onto site to see.
He also said that another neighbour, whose ground the phone line is in is also looking for certain things from Openreach including replacing the pole in their garden.
We await progress. In the meantime I need to try and get a number as the order number I seem to have doesn’t relate to anything the engineers on the ground can identify with. Apparently I need a VOLO number.
And I need to work out what to do with the 45m of cable Openreach left for me. The engineer I spoke to suggested that we take the cable into the house through the wall and leave the rest for BT to deal with when they eventually work out what to do.  The electrician tells me that cable is what goes from the pole to the house, not into the house.

In the mean time I get daily phone calls from various customer services officers from Openreach and now from BT following my letter. They don’t seem to have contact with th actual engineers on the ground.
To be continued …..

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